Amazon Web Services Inc. is adding more artificial intelligence features to its Amazon Connect service, which helps companies run their contact centers more efficiently. The update was detailed today ...

SEATTLE--(BUSINESS WIRE)--Amazon Web Services, Inc. (AWS), an Amazon.com company (NASDAQ: AMZN), today announced Amazon Connect, a self-service, cloud-based contact center service that makes it easy ...

Enterprise Tech Leaders to Define the Industry's Future for AI-Driven Customer Experiences, Collaboration and Secure Communications ...

FAIRFIELD, N.J.--(BUSINESS WIRE)--#1111managedconnectivity--11:11 Systems (“11:11”), a managed infrastructure solutions provider, today announced the availability of 11:11 Managed Connectivity for AWS ...

eSpeaks host Corey Noles sits down with Qualcomm's Craig Tellalian to explore a workplace computing transformation: the rise of AI-ready PCs. Matt Hillary, VP of Security and CISO at Drata, details ...

Since its debut at Enterprise Connect 2017, AWS has released new functionality for its cloud contact center solution, Amazon Connect, with regular cadence. Beginning in 2018, contact center market ...

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After years of resisting multicloud, AWS has unveiled Interconnect and acknowledged what practitioners have long known: Best ...

Amazon Web Services Inc. Chief Executive Matt Garman’s keynote at AWS re:Invent was filled with product updates with vision sprinkled in to help customers understand why the innovation matters.