You’ve probably figured out by now that I keep the Southeast King County economy afloat — probably almost single-handedly. In other words, I spend a lot of time, energy and money shopping and eating ...

An intense level of customer focus is a trait you’ll find at any company known for world-class service. The only “problem” is that we don’t often get to peek at these companies specific practices: ...

Alex Dizengof is the co-founder and CTO of Carbyne, a platform that provides rich-media call handling to emergency responders. The audio was distressing to hear: The man calling 911 outside of Marfa, ...

Boeing is one of the world’s largest aerospace companies, with a long and celebrated history of providing world-class aircraft. However, in recent years, the company has been struggling, in part ...

Editor: It was very refreshing to read Pat Rushton’s column on Feb. 2 regarding young Jordan Kotowski, proprietor of Abe’s Hot Dogs in Mountain Top. More than a few local businesses can take a lesson ...

I strongly believe that the key to having a successful business is a relentless focus on not just good customer service, but totally awesome customer service. This holds true for companies of all ...

SPRINGFIELD, Mass. (WWLP)– Non-English speaking persons interested in careers in hospitality and customer service can now apply for free classes at Springfield Technical Community College (STCC). The ...

Floating down replicas of Asian, African, and South American rivers, the Jungle Cruise is a signature Walt Disney Parks and Resorts attraction that has captivated generations of guests. When the ...

Amazon’s launch of the AI chatbot Q represents a significant development in the integration of artificial intelligence in customer service. This advancement and others demonstrate AI’s growing ...

O2's corporate customer services people were able to solve my problem, but the brand damage had already been done at customer facing retail level. Going back a few years now, I used to say that the ...

I’m a fan of Brighton & Hove Albion Football Club and, currently, we are playing our second season in the English Premier League (EPL), one of the most competitive football (soccer) leagues in the ...