Have you ever noticed how online accounts are incredibly easy to sign up for, but can be hair-pullingly difficult to close? Sometimes the Close Account option is right where you’d think it would be, ...

Since October of last year, Microsoft has been sending customers of Windows 7 and Windows 8.1 desktop pop-ups, asking them to update to Windows 10 for free. About a month ago, users who had resisted ...

How Online Retailers Trick You: Can You Guess the Worst Offender? Research into deceptive designs (aka ‘dark patterns’) reveals that top online retailers—particularly the one we use the most—are using ...

Dark patterns are design elements that deliberately obscure, mislead, coerce and/or deceive website visitors into making unintended and possibly harmful choices. Dark patterns can be found in many ...

A large-scale academic study that analyzed more than 53,000 product pages on more than 11,000 online stores found widespread use of user interface "dark patterns"-- practices meant to mislead ...