A nonprofit legal group is calling on the Social Security Administration to release records on recent internal changes and “customer service breakdowns,” alleging it has caused widespread service ...
In recent days, the Social Security Administration and its newly confirmed commissioner Frank Bisignano have celebrated “key milestones” in its quest to improve customer service, citing its ...
The lack of full metrics make it difficult to assess any claims of service enhancements, analysts say The Social Security Administration says it has cut the time it takes to answer calls and reduced a ...
New Social Security Commissioner Frank Bisignano has fired back at Democratic Senator Elizabeth Warren over her criticism of the agency's changes and customer service in recent months. He defended the ...
New identity proofing requirements for certain transactions, like changing an address, could especially impact people in rural areas, with transportation difficulties and with limited technology ...
Social Security Administration (SSA) Commissioner Frank Bisignano on Wednesday highlighted improvements across the agency, touting a significant increase in scheduled appointments, greater employee ...
The Social Security Administration (SSA) Commissioner Frank J. Bisignano, who was appointed by President Donald Trump, visited an agency field office in Charleston, West Virginia, to observe what the ...
The change follows reporting by Nextgov/FCW about the policy and its contributions to a slowdown in retirement claims processing. SSA Customer Experience The Social Security Administration is changing ...
New Social Security Commissioner Frank Bisignano has fired back at Democratic Senator Elizabeth Warren over her criticism of the agency's changes and customer service in recent months. He defended the ...
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