Agentic automation: Perhaps most significantly, conversational memory transforms AI from a transactional tool to a genuinely ...

When it comes to AI, this five-part framework can help give you a roadmap to move from experimentation to execution.

AI-powered doesn’t mean inhuman. Agentic AI gives your employees the space to do what humans do best, turning every ...

ShipStation reports e-commerce returns management can shift from a cost center to a loyalty driver through technology and ...

The Gambling Commission said Paddy Power Betfair did not act quickly enough when customers appeared to be engaged in harmful ...

Retention isn’t a separate department trying to fix what acquisition broke; it’s the natural outcome of a promise kept, on a ...

Stephen Covey’s 7 Habits offer a surprisingly practical blueprint for CX teams navigating AI, alignment and rising customer ...

These days, in practice, “the customer is always right” means something that feels icky to me, a way of saying, “If you offer ...

Bookmakers allowed several customers to deposit large sums or gamble intensively without timely intervention, UK regulator ...

The utility is pressing regulators to move quickly both cut off the multi-million interest costs and mitigate a double shock ...

Data from the State Administration for Market Regulation showed that in 2024, consumers filed 6,969 complaints related to intelligent customer service in the e-commerce after-sales sector, an increase ...

Bruce Gerencser can’t access his Amazon account after changing his phone number, leaving two-factor authentication tied to ...