If the Internet has democratized access to information and social media have stimulated interaction between brands, retailers and consumers, Amazon has convinced buyers of all kinds and all ages that ...

Dark patterns are clever but misleading design tricks used by websites and apps to push users into doing things they might ...

Have you ever noticed how online accounts are incredibly easy to sign up for, but can be hair-pullingly difficult to close? Sometimes the Close Account option is right where you’d think it would be, ...

How Online Retailers Trick You: Can You Guess the Worst Offender? Research into deceptive designs (aka ‘dark patterns’) reveals that top online retailers—particularly the one we use the most—are using ...