When it comes to AI, this five-part framework can help give you a roadmap to move from experimentation to execution.

CMSWire 2025 Contributor of the Year Trish Wethman challenges leaders to move beyond NPS arguments and focus on action that ...

Are rental car customers responsible to pay for the mechanical failures of the vehicles they rent? Avis appears to think the answer is "yes." ...

You can turn disasters into a success if you approach them with innovation, care and honesty. First, you need to move from blame to insight into what the root of the problem actually is. Then, ...

Lead photo: Grainger signage outside of the Orange County Convention Center in Orlando, FL, host to the 2024 Grainger Show. (All photos by Mike Hockett/MDM) I was happy to attend Grainger’s biennial ...

Bruce Gerencser can’t access his Amazon account after changing his phone number, leaving two-factor authentication tied to ...

Booking travel directly on social platforms hasn't gained ​meaningful tractions. Will the LLMs run into the same problem.

AI-powered doesn’t mean inhuman. Agentic AI gives your employees the space to do what humans do best, turning every ...

Discover the challenges and importance of last mile logistics, the final step in delivery, impacting e-commerce, telecommunications, and cryptocurrency transactions.

Discover how the just-in-time (JIT) production's reliance on exact timing and coordination can lead to costly supply and ...

Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer ...

Agentic AI is poised to dismantle the friction that companies quietly depend on to nudge consumers into giving up.