Enterprise IT Infrastructure and Operations (I&O) teams are entering 2026 facing a fundamental shift in expectations. The ...

If the e-book app on your phone or tablet is overflowing and full of outdated files, use these tools to tidy it up. By J. D. Biersdorfer J.D. Biersdorfer has been reading e-books on gadgets since 2005 ...

In today’s enterprise landscape, the CIO operates like a diversified business, managing multiple service lines. Traditionally focused on infrastructure, security and enterprise platforms, IT leaders ...

Abstract: Nowadays, the IT paradigm which initially focused solely on data processing and manipulation, has now begun to shift to strategic planning and IT services. The company or organization must ...

Opinions expressed by Digital Journal contributors are their own. “In IT service management, success lies in creating processes that not only streamline operations but also adapt to changing business ...

The financial service industry is based on seamless operation, data security, and quality customer service. In particular, information technology service management requires extremely sophisticated ...

Since 2010, Juliana has been a professional writer in the technology and small business worlds. She has both journalism and copywriting experience and is exceptional at distilling complex concepts ...

Know the ITIL framework’s essential ideas, principles, and procedures. To be good at managing IT services, you should study the IT Infrastructure Library (ITIL) service lifecycle and its five phases: ...

Abstract: Information Technology (IT) grows very rapidly and affects the success of a business life of the organization. Many organizations has implemented a computer-based service at their business ...